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Customer Experience Metrics Will Improve Your Company's Performance
 
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There are lots of ways to measure employee performance, and at many companies it comes down to how much money the employee saves or makes for the company. But changing the mindset and the performance metrics within an organization can have a huge effect on improving customer experience and your company’s performance. In marketing and sales, performance is typically measured on how much money each employee or team made for the company, and customer service is normally measured by how much money an employee has saved by cutting costs. These goals are typically linked back to the overall goals and focus of the company. The board of directors is focused on shareholder value, stock price, and financial performance, while the CEO and other C-level executives want to please the board and focus on financial improvements and sales. However, if a company is focused solely on financial metrics, it becomes very clear to the customers as the customer experience slips. Focusing solely on profits hurts the employee experience and the stock price because customers will flee if they feel they aren’t important to the company. If you’re only measuring your company’s and employees’ performance on how much money is made or saved, customer experience gets left behind. You are what you measure, which means measuring customer experience needs to be a focus on the company if you want happy customers to stick around. Switching the focus and metrics from solely finances to a focus on the customer can lead to a near-instant improvements in company culture and the quality of the products and services. That’s because everyone will realize that their job has an impact on the customer experience even if they aren’t interacting directly with the customer. Consider the example of a bakery: it’s not just the person at the cash register selling the cake that impacts customer experience. There are also factors from people like the person who bought the ingredients, made the cake, chose the packaging, manufactured the kitchen equipment, and more. All of these little things contribute to how a customer views and interacts with your company. If the focus is on financial metrics, many of these pieces could get left behind or forgotten, which would hurt the total experience. While it’s important to measure financial progress, performance metrics should also be tied to customer experience. Without a customer focus, companies won’t forget why they went into business in the first place—to serve the customers. ------------------------------------ BLAKE'S TAKE Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe! WHO IS BLAKE? Blake Morgan is a customer experience futurist and the author of “More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is an advisor, speaker, Forbes and Harvard Business Review contributor on customer experience. She was recognized by ICMI as a top 50 thought leader for 2016. Book: https://www.amazon.com/More-Companies-Knock-Your-Socks-Off-Customer-Experiences/dp/1138046787/ref=asap_bc?ie=UTF8 Facebook: https://www.facebook.com/CustomerExperienceBlake/ Twitter: https://twitter.com/BlakeMichelleM Website: www.blakemichellemorgan.com YouTube Channel: http://www.youtube.com/c/BlakeMorganCustExp Newsletter: http://eepurl.com/bwGzEn
Views: 8304 Blake Morgan
Measuring the Business Value of KM
 
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ROBERT ARMACOST, ENGAGEMENT DIRECTOR, IKNOW LLC — Every knowledge management (KM) initiative needs to showcase results and business impact. Unfortunately, many organizations have no agreed business measures for their KM programs, and focus on metrics reporting without actually understanding whether value is being realized. Getting it right demands linking programs and investments directly to business outcomes, and reporting to leadership in terms they can comprehend.
Views: 104 Iknow LLC
Social Media Minute: Video Measurement & The Business Value of a View
 
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Social media video analytics: Jan Rezab​ explains how marketers can take advantage of video measurement by monitoring this KPI in the right way. Subscribe here: https://goo.gl/B2DEr0
Converged/Hyper-Converged Infrastructure: Best Practices for Measuring Business Value
 
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Quantifying the value of your IT infrastructure investment can be daunting, but it doesn’t have to be.  In this webinar we’ll review the common metrics and information that provide a fact-based approach to feed the transformation and improvement engines and a simple process to implement a successful program.   This is an exclusive CONVERGED members only webinar based upon the incredibly well received Birds of a Feather breakout session of the same name run at Dell EMC World in May 2017 (which drew over 125 attendees in a packed room).  If you weren’t able to attend Dell EMC World this year, or if you attended and missed this session, this is a great second chance to hear and participate.   Speaker Stephanie Marcum  Principal Executive Consultant - Business Value Dell EMC Converged Platforms and Solutions   Stephanie is a business and financial expert (CPA for 25 years) helping customers and account teams to quantify the value of technology transformation to the business and IT.  She is responsible for driving customer value through creation of tools, training and enablement used in collaboration with customers to: establish metrics, baselines and objectives for business, IT and financial outcomes; and to measure results and demonstrate predicable outcomes.   Jeff Smith  CTO Americas Dell Technologies Jeff Smith currently serves as the CTO for Americas in the Office of the CTO at the Converged Platform Solutions Division (CPSD) of Dell Technologies.  In this role, Jeff works across Engineering, Product Management, Sales, and Marketing collaborating on the CPSD strategy, and is a frequent speaker at customer and industry events.  During his time with CPSD, he has contributed extensively to the role of business value and transformation around Converged Platforms in the modern data center.
How Will You Measure Your Life? Clay Christensen at TEDxBoston
 
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"It's actually really important that you succeed at what you're succeeding at, but that isn't going to be the measure of your life." Too often, we measure success in life against the progress we make in our careers. But how can we ensure we're not straying from our values as humans along the way? Clayton Christensen, Harvard Business School professor and world-renowned innovation guru, examines the daily decisions that define our lives and encourages all of us to think about what is truly important. In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
Views: 636519 TEDx Talks
The 4 Most Important Financial Metrics
 
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Financial metrics are the key numbers that you can focus on in financial statements. There are three financial statements, the balance sheet, the income statement and the cash flow that we like to look at to find important metrics. http://bit.ly/2xOCmRl Were going to look at some of the most important financial metrics that you as investors can use to evaluate a company. The first important number we look at on the balance sheet is liquidity. Can the company you’re looking at really cover everything that they need to cover in the next year? Or have they somehow overloaded themselves with short term debt and obligations that they could really run out of cash in the next year? In order to evaluate this, we want to look at the current ratio. Essentially it is a measure of working capital. It compares the current assets, which are assets that can be turned into cash in the next year, with current liabilities, which are obligations that have to be paid in the next year. What you want to look for when evaluating a company is a 2:1 ratio of liquidity to debt. Some companies are very well run that have a lower ratios than that, because they are controlling their cash very well, or they are in an industry that isn’t growing fast so they don’t need as much liquidity. These companies work their capital down so they don’t need as much cash on hand all the time and they can give that money to their shareholders. You will know that these companies are very well run because, they are really big companies. Most companies, particularly smaller companies need at least a 2:1 ratio between current assets and current liabilities. That’s a great measure of liquidity. We call that the liquidity metric. To sign-up for my Transformational Investing Webinar, visit: http://bit.ly/2xOCmRl _____________ Learn more: Subscribe to my channel for free stuff, tips and more! YouTube: http://budurl.com/kacp Facebook: https://www.facebook.com/rule1investing Twitter: https://twitter.com/Rule1_Investing Google+: + PhilTownRule1Investing Pinterest: http://www.pinterest.com/rule1investing LinkedIn: https://www.linkedin.com/company/rule... Blog: http://budurl.com/9elj Podcast: http://bit.ly/1KYuWb4 _____________ finance metrics, key metrics, financial ratios, learn to invest, investing, trading, free cash flow, growth rate, key financial metrics, key financial ratios, top financial metrics,
MBA ROI Study: Measuring Brand Name Value of Top Business Schools
 
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Why do Harvard MBAs earn so much more than their peers from other graduate business schools? And what is the brand-name value of other top-tier schools in comparison? Here we answer these questions about MBAs and ROIs based on newly completed research detailed in the just-released "Top MBA Programs: Finding the Best Business School for You," by AdmissionsConsultants founder and president, David Petersam. Learn which schools offer the greatest income-earning potiential for the time and money you will invest in tuition, not to mention dropping out of the paid workforce for two years.
Views: 17639 AdmissionsConsultant
FSinsight - Pavan Sukhdev: Measuring value, not just profit
 
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Leadership has to reside in the private sector, and the key thing the private sector has to ask for from policy makers and politicians is a change in the way we measure the economy. This is the belief of Pavan Sukdhev, visiting fellow at Yale University and author of the book "Corporation 2020: Transforming Business for Tomorrow's World" (Island Press, 2012). In this video, Sukdhev explains just what is needed to create the 'green economy', which will provide sustainable profits for companies without damaging natural, societal or human collateral. He makes a plea for a wholly new measurement framework that assesses whether a firm's 'externalities,' e.g. its impact on people and the planet, are positive or negative. http://l.fsinsight.org/V7f0gi
Views: 127 fsinsights
Measuring Shared Value Webinar
 
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This interactive webinar focused on the successes and challenges that leading companies have faced incorporating measuring shared value approaches into their business strategies.
Views: 345 FSGImpact
How to Develop Key Performance Indicators
 
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Your Key Performance Indicators are the vehicle to tell the story of your organization’s strategic performance. Learn how to develop your Key Performance Indicators to manage the performance of your strategic plan. Want more practical tips and insights on strategic planning? Subscribe to our channel here - https://www.youtube.com/channel/UCc5cYNhQ8oYNdjmXBy7Z-ug Download a FREE Complete Guide to Strategic Planning - http://onstrategyhq.com/complete-strategy-guide/ Follow us on Facebook - https://www.facebook.com/OnStrategyHQ/?fref=ts Connect with us on LinkedIn - https://www.linkedin.com/company/onstrategy Connect with Erica Olsen on LinkedIn - https://www.linkedin.com/in/ericajolsen
Views: 101642 virtualstrategist
Measuring your social impact: Theory of Change
 
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The Theory of Change forms the backbone of any social impact measurement system. It links the day to day activities in your organisation to your overall mission or long term goals. This is a key step in deciding what you will need to measure to evidence your social impact. Produced by the Social Investment Business and the Good Analyst. More information available at www.sibgroup.org.uk/impact
Simple Way to Start Measuring Sales KPIs + Document Template
 
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Today I want to walk you through one of the simplest documents we use to track sales KPIs. ⚡Get the document here: http://bit.ly/2hOurbl Grab the template here: http://bit.ly/2hOurbl Videos mentioned: https://www.youtube.com/watch?v=WyE972fxcm0 -----------------Support the channel: Support this channel: https://www.patreon.com/alexberman SUBSCRIBE for more videos like this: http://youtube.com/alxberman?sub_confirmation=1 Check out our Digital Agency Marketing Podcast: https://itunes.apple.com/hr/podcast/digital-agency-marketing-1/id1200614219?mt=2&ls=1 Need lead generation or marketing support for your agency? Check out http://experiment27.com Theme song credit: https://soundcloud.com/handsalmon . /// R E S O U R C E S Get the sales and service agreement we use to close business (free client contract template) [$1,000 value]: http://bit.ly/2mpyFLs Get the actual questions we use to qualify clients on the first call: https://experiment27.lpages.co/discovery-call-structure-and-questions/ Free Sales Courses: https://experiment27.teachable.com/ __ /// MORE FROM ALEX Subscribe for more videos: http://youtube.com/alxberman The Alex Berman Podcast: https://itunes.apple.com/hr/podcast/digital-agency-marketing-1/id1200614219 __ /// WORK WITH ALEX More enterprise clients for your agency: http://experiment27.com Turn your book into a documentary: https://loreliapictures.com/ Book a one on one with Alex: http://experiment27.com/consult __ /// BUSINESS INQUIRIES: For sponsorships you can reach me at: [email protected] __ /// R E S O U R C E S Get the sales and service agreement we use to close business (free client contract template) [$1,000 value]: http://bit.ly/2mpyFLs Get the actual questions we use to qualify clients on the first call: http://bit.ly/2vqZCyK Get the proposal template you can use to sell 5 and 6 figure deals: http://bit.ly/2NqiPJw Free Sales Courses: https://experiment27.teachable.com/ __ /// WORK WITH ALEX More enterprise clients for your agency: http://experiment27.com Turn your book into a documentary: https://loreliapictures.com/ Work one-on-one with Alex: http://experiment27.com/consulting __ /// SHIRTS & HOODIES http://wohello.com __ /// MORE FROM ALEX Subscribe for more content like this: https://www.youtube.com/user/alxberman?sub_confirmation=1 The Alex Berman Podcast: iTunes: https://itunes.apple.com/us/podcast/the-alex-berman-podcast/id1200614219?mt=2 Spotify: https://open.spotify.com/show/6fnAZkjzRhtPYvsZkcMmjK?si=7gwE0NuPSqSMFpGM9MskGg __ /// BUSINESS INQUIRIES: For sponsorships you can reach us at: [email protected]
Views: 1668 Alex Berman
Digital Marketing Analytics – Why It Is Important To Understand Your Metrics
 
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Are you tired of not being able to track your digital marketing results? And do you wish there was an easy way to quickly figure out what’s working, and what’s not, so you didn’t waste your time and money on ineffective marketing tactics? If so, then you’re in the right place, as on this episode we’re going be diving in head first to take on the mistakenly overly complicated world of digital marketing analytics, so you can quickly learn what you need to watch and measure, and what you can leave behind. The truth behind digital marketing analytics is that they can be as simple or as complicated as you want them to be. So here are 5 easy to use and easy understand digital marketing metrics that you can start tracking today. 1: Website Visitors The easiest place to start is by taking a look at your website traffic and it’s number of visitors. While this is somewhat of a vanity metric, meaning that it may not directly relate to the bottom line, it is helpful in measuring and tracking how many people are visiting your businesses virtual store front. 2: Bounce Rate Your bounce rate is the number of people who visit your site and then quickly leave, or bounce off. Here is where we want to see a low number, as this means that people are sticking around and having more of a look through your content. 3: Number Of Email Subscribers Just like with website visitors, you want to see a steady increase of email subscribers over time. It doesn’t matter what business you’re in, the odds are good that you could benefit by using an email marketing strategy. 4: Click Through Rate (CTR) Your click through rate refers to how many people took action and clicked on one of your posts or advertisements. CTR is a valuable metric to watch anytime you’re creating an ad for any of the social or search engine platforms, as a high click through rate means that what your ad is saying is relevant and interesting enough for someone to want to click and learn more. 5: Lifetime Customer Value Lifetime customer value can be one of the most challenging, but also one of the most valuable metrics to watch and track. While there are a number of pretty fancy and expensive software tools and services out there that can help, even having a rough, general idea of the lifetime value of a customer to your business is still beneficial to your digital marketing campaigns. ► Download your free copy of The One Page Marketing Plan Here – http://adamerhart.com/marketingplan #LINKS Website: http://adamerhart.com Twitter: http://twitter.com/adamerhart Facebook: http://facebook.com/officialadamerhart Instagram: http://instagram.com/adamerhart Snapchat: snapadamerhart
Views: 14529 Adam Erhart
KPI Best Practices
 
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This webinar will discuss developing strategic, operational, project, and organizational capacity KPIs, aligning KPIs to strategy, measuring intangible goals, streamlining measurement and reporting processes, and creating derivative KPIs for employees at all organizational levels. Viewers will learn how to: Improve managers' and employees' perception of the value and importance of measuring performance Lift the skill level of managers and employees in selecting meaningful measures and using those measures to make better informed decision Use KPIs to build individual and collective accountability for results
Five Categories of Performance Measures:  How to Measure Performance
 
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http://www.lifecycle-performance-pros.com Business Performance Expert and Performance Management Consultant Victor Holman illustrates the five main categories of performance measures and how to measure performance through these categories. performance measurement, sample performance measures, key performance measures, SLAs, KPIs, performance measurement tools, dashboards, scorecards, performance metrics, business performance measures, what are performance measures, performance management http://www.lifecycle-performance-pros.com
Views: 32126 Victor Holman
Is There Value In Measuring Performance?
 
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Most business problems are not overcome with more technology, huge investments in equipment, or savvy business strategies. The key to better business results and increased productivity is having competent, well-intended, well-instructed people, who work closely with a coach to guide them. It's all about measuring performance and coaching people around what matters most. Presented by Christopher Stowell. For more on this topic see: http://www.cmoe.com/blog/is-there-value-in-measuring-performance.htm
Views: 277 cmoeinc
Measuring the Value of Integrated eCommerce
 
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2018 01 23 Every business, including yours, is being impacted by eCommerce. With increasing volume, your customers are turning towards eCommerce as a means to transact business. The question is are you ready? But eCommerce is more than just a shopping cart on your website. It’s really about customer experience and engagement. eCommerce represents a transformative change in how you approach your business, both internally and externally. Are you ready for this digital transformation and to maximize the value of eCommerce for your business? Join this session to learn about the measurable benefits of integrated eCommerce for your Sage run business.
Views: 29 BAASSTube
How to Measure Project Success - Project Management Training
 
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Learn how to go beyond the basics to deliver real value on your projects. Susanne Madsen, Leadership Coach, explains a better way of measuring success. Take it further with the right tools. Visit us at https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=MeasureProjectSuccessPMTraining
Measuring Social Value
 
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Views: 4115 Socio Impact
Triple bottom line & sustainability: the science of good business
 
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For more about what sustainability means for businesses, read "The New Sustainability Advantage" by Bob Willard https://goo.gl/4DNHBS Learn about sustainability for free with short animation videos! Find all sustainability videos and join the community on http://sustainabilityillustrated.com and http://www.youtube.com/learnsustainability Subscribe to receive the latest videos: http://alturl.com/jc8u6 Become a patron: http://www.patreon.com/sustainability. Extra info & links below... Twitter: http://twitter.com/Sustain_Illustr Facebook: http://www.facebook.com/sustainabilityillustrated Videos are created by Alexandre Magnin using years of experience drawing and working as a sustainability consultant with businesses and communities: http://www.amcreative.org ** In this video I suggest a new look at the triple bottom line viewed through the lens of science. This provides businesses with new perspective on the rationale for integrating sustainability into who and how they are in the world. Thank you to The Natural Step Canada and all our patrons for supporting us. Resources: Read more about the triple bottom line: http://en.wikipedia.org/wiki/Triple_bottom_line Script by Sarah Brooks Thanks to our subtitles volunteer: Spanish & Catalan: Josep Simona Portuguese: André Ribeiro Winter Music by "Locally Sourced" by Jason Farnham
Measuring strategic value.
 
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Selling a Business 17: Tutorial You can estimate strategic value on sale by looking at the value which will be derived from the acquisition by the buyer.
Views: 248 Tom McKaskill
Module 10: Measuring Performance - ASU's W. P. Carey School
 
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Part 10 of 12 Supply chains are tasked with being effective, efficient, and adaptable. While the best companies on earth claim to have strong supply chains, it is only via performance measurement that managers and executives can truly prove the strength of their supply chains. Also, since continuous improvement is a business imperative, managers are constantly being asked to demonstrate positive outcomes and consistent improvement quantitatively. This module introduces the multi-layered world of performance measurement and its relationship to world-class supply chain management. This is the 10th installment in Arizona State University's twelve-part introduction to supply chain management video series developed by Eddie Davila, Jeff Hough, Randy Cates, Dawn Feldman, Dan Ichikawa, Ian Schmoel, and Matt Hardy. ASU, the W. P. Carey School of Business, and the Supply Chain Management Department are proud and happy to share this video series with supply chain management departments, supply chain instructors, career specialists in high schools and universities, as well as industry leaders in an effort to inspire a new generation of supply chain management professionals across the country and around the world. For more information, visit W. P. Carey's SCM Web site at http://wpcarey.asu.edu/scm or send an e-mail to [email protected]
Investment and consumption | GDP: Measuring national income | Macroeconomics | Khan Academy
 
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Difference between every day and economic notions of investment and consumption Watch the next lesson: https://www.khanacademy.org/economics-finance-domain/macroeconomics/gdp-topic/GDP-components-tutorial/v/income-and-expenditure-views-of-gdp?utm_source=YT&utm_medium=Desc&utm_campaign=macroeconomics Missed the previous lesson? https://www.khanacademy.org/economics-finance-domain/macroeconomics/gdp-topic/circular-econ-gdp-tutorial/v/more-on-final-and-intermediate-gdp-contributions?utm_source=YT&utm_medium=Desc&utm_campaign=macroeconomics Macroeconomics on Khan Academy: Topics covered in a traditional college level introductory macroeconomics course About Khan Academy: Khan Academy offers practice exercises, instructional videos, and a personalized learning dashboard that empower learners to study at their own pace in and outside of the classroom. We tackle math, science, computer programming, history, art history, economics, and more. Our math missions guide learners from kindergarten to calculus using state-of-the-art, adaptive technology that identifies strengths and learning gaps. We've also partnered with institutions like NASA, The Museum of Modern Art, The California Academy of Sciences, and MIT to offer specialized content. For free. For everyone. Forever. #YouCanLearnAnything Subscribe to Khan Academy's Macroeconomics channel: https://www.youtube.com/channel/UCBytY7pnP0GAHB3C8vDeXvg Subscribe to Khan Academy: https://www.youtube.com/subscription_center?add_user=khanacademy
Views: 303398 Khan Academy
When it comes to marketing, how do you measure up?
 
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http://www.trinityp3.com When it comes to marketing, how much is too much? And how much is too little? It is a question we get asked a lot. Along with “What is industry best practice?” Well if you want industry best practice, which is really just what everyone else is doing, that is fine. But isn’t a better question, “What is the return on my marketing investment?” And “How can I improve it?” You see a marketing budget is simply defining the cost of your marketing. And to be honest that can be a little or as much as you want. But if you understand that marketing, along with sales, is an investment in your business, then you really should focus on what delivers value to your business, both short and long term. And what return you are getting on that marketing investment and how can you improve this. So lets look at these two factors. Firstly, is your marketing, and by that I mean all your activities, that create and manage your customers, is it being measured for effectiveness and efficiency? What key performance indicators or other metrics are in place? How often is the data reviewed and how often is the program tweaked or modified in response to the insights of this performance data? Or are you like many marketing functions, simply too busy delivering the marketing plan that you have little or no time or resources to improve performance? Secondly, is the marketing function accountable to the delivery of the return on this marketing investment? Is this measured both short term and longer term against revenue or shareholder value? Or is marketing simply positioned as the promotions department with a budget to spend and little accountability against performance? It is said that marketing is too important to leave it to the marketing department. But when it comes to creating and managing your customers, you need a real marketing strategy that is measurable, accountable and optimized to meet the expectations of the organization. At TrinityP3 we assist organizations assess their current level of performance measurement and management. Then we assist in making the transitions and improvements to take the marketing budget to a marketing investment that delivers results. So how do you measure up?
Views: 323 Darren Woolley
Measuring, Growing and Communicating HR Value 1
 
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This webinar offers a best-practice approach for HR to understand and measure the strategic value delivered to the business by describing a rigorous process for internal value assessment. Then we will share a case example of how to communicate the right metrics to senior leaders in a way that makes it clear how HR is helping the company achieve its strategic goals.
Views: 55 MetrusGroup
Measuring Business and Social Impact
 
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Malcolm Preston, Global Leader of PwC's Sustainability & Climate Change practice, breaks down a new way of measuring business and social value creation at the Shared Value Leadership Summit 2015.
On Measuring Value and Impacts
 
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Metrics is the language of business today. In this presentation, Nic Berente calls on his research in Next Generation Research Enterprise to explore the necessity of measuring and metrics to articulate value and impacts. Measuring has become increasingly important as research enterprises now have to answer questions unrelated to their research, like “Why should we fund you?” and “Why shouldn’t we decrease your funding?” First, Berente offers insight into the types of value that different stakeholders want to see and how to understand and communicate that value to your stakeholders. Then, Berente discusses specific metrics to employ, including Key Performance Indicators (KPIs), meaningful numbers, and operational metrics, closing with real-life examples of successful, value-communicating metrics. Speaker: Nic Berente, Associate Professor, Mendoza College of Business, Notre Dame University This talk was presented at the 2018 Accelerating Engineering Research Center Preparedness Workshop on October 3, 2018. This workshop was supported by NSF award EEC-1748840, NSF Engineering Education and Centers: Stewarding a Community of Scholars, Leaders, and Innovators. For more information about the workshop, visit: https://ercbiennial.asee.org/2018-pgw
Views: 29 ASEE_DC
T-Mobile Tech Meetup - Measuring Business Value: Linking Purpose to Execution
 
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Tonight T-Mobile will present Peter Moon a Managing Partner at Navicet, who will build on a theme of measuring performance. By settling on the right measures at the beginning of the project the team gains greater autonomy, innovation, and positive impact for delivery. A simple set of questions can be used to surface hidden assumptions and create clear, meaningful goals for the entire project team and stakeholders. Peter will share some pragmatic approaches to ensure that this vision serves the project team every day, from prioritizing your backlog, minimizing risk through early testing and informing tradeoff decisions. Here are a few things you can expect to take away from this talk: • How to create a more responsive, effective team. • Increase stakeholder satisfaction and deliver more business value. • Build better backlogs based on effort, benefit and dependencies. Information on Peter: Peter Moon is a Managing Partner at Navicet, a design consultancy that helps teams develop design capabilities into a competitive advantage. Peter has over 30 years of commercial software design and IT management experience. He is a 13 year veteran of Microsoft where he held such positions as Director of Tools for North America Services, Engineering PUM, Quality Director, and Consulting Engagement Manager where he drove some of the largest services engagements in North America. While at Microsoft, Peter developed new practices for IT software design and drove global adoption for over 10,000 IT professionals. He has been a speaker at numerous industry conferences, has coached hundreds of teams to achieve better business results through proven practices in design, requirements, risk and project management and has served on Microsoft IT’s Architectural and Standards review boards. Peter launched Navicet with a group of like-minded practitioners in February, 2014 to serve customers in the Puget Sound who believe in the power of design to transform business.
Views: 72 T-Mo Meetup
How to value a company using discounted cash flow (DCF) - MoneyWeek Investment Tutorials
 
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Every investor should have a basic grasp of the discounted cash flow (DCF) technique. Here, Tim Bennett introduces the concept, and explains how it can be applied to valuing a company.
Views: 439454 MoneyWeek
How to find the Expected Return and Risk
 
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Hi Guys, This video will show you how to find the expected return and risk of a single portfolio. This example will show you the higher the risk the higher the return. Please watch more videos at www.i-hate-math.com Thanks for learning !
Views: 183877 I Hate Math Group, Inc
Statistics -Measure of Central Tendency - Mean,Mode,Median
 
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BUSINESS STATISTICS LECTURE 3
Views: 79622 Vyaspeeth Satyen Vyas
James Graham of RBS: Tips on Measuring Social Value
 
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James Graham from the Group Sustainability department of RBS shares his tips on measuring social value. Join the conversation about positive social impact in our new Business Social Impact Linkedin Group : http://www.linkedin.com/groups?gid=4521242&trk=hb_side_g Download your free Social Value Measurement Toolkit from www.uscreates.com
Views: 126 uscreates
Decooda - Emotions To Business Value: Measuring What Matters For Real-time Engagement
 
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Presentation by David Johnson, CEO at Decooda. Affective cognitive psychology informs us that individual "emotions" are not simply a collection of "positive" and "negative" words. Decooda measures individual emotions and can account for subtle differences depending on whether the customer remarks are tweets, Facebook updates, or survey responses. Ultimately, Decooda helps organizations learn why certain emotions impact how customers think, feel, and act towards the products they purchase and use, and how those thoughts and feelings translate into behavior. However, most importantly, marketing and sales teams receive the actionable, real-time information they can use to win in the market every day.
Views: 335 researchshare
Cass Knowledge - Conceptualising and Measuring the Monetary Value of Brand Extensions
 
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In this video, Thorsten Hennig-Thurau, Professor of Marketing and Media Research, Bauhaus-University of Weimar and Visiting Professor of Marketing at Cass Business School (http://www.cass.city.ac.uk), debates with Caroline Wiertz, Senior Lecturer in Marketing at Cass Business School about the monetary value of brand extensions. Research at Cass Business School focuses on applying knowledge to real-world contexts. Cass Knowledge encompasses a comprehensive range of research tools and material, including research papers, a magazine, compelling broadcasts and a high-level consulting service. In this way, Cass Knowledge forms an essential research resource for business and the professions. Find out more at http://www.cassknowledge.com
Defining and measuring the value of your health technology
 
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Doug Thompson is a leading expert in defining and measuring the value of health technologies and translating those technologies into operational improvements and strategic advantage for their buyers. In this video he explains: - why building an evidence-based business case is important for New Zealand Health companies internationalising - the challenges health vendors face in putting together an evidence-based business case - tips on how to get started with building an evidence-based business case - the value of implementing an evidence-based business case into your sales pitch. Follow New Zealand Trade and Enterprise on social media: Twitter - @NZTEnews & @NZ_Global LinkedIn - new-zealand-trade-and-enterprise Facebook - NZtradeandenterprise Google - +NZTE
Views: 79 NZTEvideo
Should 'Shareholder Value' Rule Business Thinking?
 
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Often, shareholder value trumps all when it comes to measuring corporate success. But focusing too much on the short term can hurt a business over the long run, says Wharton's Eric W. Orts.
Views: 5044 KnowledgeAtWharton
Vision to Value - The Profit in Corporate Responsibility
 
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The success of a Corporate Responsibility plan must be measured at the triple bottom line - examining social, environmental, and economic gains. In order to support a long-term business strategy, sustainability initiatives need to provide cost savings or generate revenue. Monetizing sustainability ensures continued management support and drives responsible growth. Optimizing and quantifying the financial benefits of Corporate Responsibility can be challenging. Tad Radzinski utilizes over 30 years of applied experience in Corporate Responsibility to provide insight and guidance on leveraging sustainability to support effective long-term strategies. This valuable webinar provides insight on measuring the benefits of your Corporate Responsibility program and discuss strategies for maximizing return on sustainability investments. Supplemental to Tad's March video blog series, this webinar expands upon the two-part video series that addresses: 1. Leveraging Sustainability to Increase Sales - Sustainability sets you apart as an organization and can be a powerful sales tool. 2. Quantifying the Benefits of Corporate Responsibility - Sustainability provides many benefits to your organization; however, some are easier to track than others. This webinar goes deeper into these video topics and examines tactics to maximize return on sustainability investments.
Views: 263 Tad Radzinski
Time value of money | Interest and debt | Finance & Capital Markets | Khan Academy
 
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Why when you get your money matters as much as how much money. Present and future value also discussed. Created by Sal Khan. Watch the next lesson: https://www.khanacademy.org/economics-finance-domain/core-finance/interest-tutorial/present-value/v/introduction-to-present-value?utm_source=YT&utm_medium=Desc&utm_campaign=financeandcapitalmarkets Missed the previous lesson? Watch here: https://www.khanacademy.org/economics-finance-domain/core-finance/interest-tutorial/cont-comp-int-and-e/v/continuously-compounding-interest-formula-e?utm_source=YT&utm_medium=Desc&utm_campaign=financeandcapitalmarkets Finance and capital markets on Khan Academy: If you gladly pay for a hamburger on Tuesday for a hamburger today, is it equivalent to paying for it today? A reasonable argument can be made that most everything in finance really boils down to "present value". So pay attention to this tutorial. About Khan Academy: Khan Academy offers practice exercises, instructional videos, and a personalized learning dashboard that empower learners to study at their own pace in and outside of the classroom. We tackle math, science, computer programming, history, art history, economics, and more. Our math missions guide learners from kindergarten to calculus using state-of-the-art, adaptive technology that identifies strengths and learning gaps. We've also partnered with institutions like NASA, The Museum of Modern Art, The California Academy of Sciences, and MIT to offer specialized content. For free. For everyone. Forever. #YouCanLearnAnything Subscribe to Khan Academy’s Finance and Capital Markets channel: https://www.youtube.com/channel/UCQ1Rt02HirUvBK2D2-ZO_2g?sub_confirmation=1 Subscribe to Khan Academy: https://www.youtube.com/subscription_center?add_user=khanacademy
Views: 417534 Khan Academy
Professor Kevin Lane Keller on brand value and marketing
 
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Kevin Lane Keller, E.B. Osborn Professor of Marketing at the Tuck School of Business, discusses the value of marketing in todays economy. Keller wants marketers to ask themselves what kind of value are they creating for consumers and how it compares to what competitors are doing.
Delivering Value - Measuring Project Benefits
 
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PMI REPORT http://www.pmi.org/-/media/pmi/documents/public/pdf/learning/thought-leadership/pulse/benefits-focus-during-project-execution.pdf?sc_lang_temp=en BENEFITS REALIZATION MANAGEMENT https://goo.gl/B47vqv VLOGS - LOUNGING AROUND https://goo.gl/3p7bbe SHOP FOR PMP AT AMAZON INDIA http://amzn.to/2xjhXlS PMP STUDY PLAN http://pmclounge.com/pmp-study-plan/ PMP PREPARATION RESOURCES http://pmclounge.com/pmp-preparation-resources/ CONNECT Website - http://pmclounge.com/ Facebook - https://www.facebook.com/pmclounge Twitter - https://twitter.com/pmclounge #PMP #ProjectManagement #PMCLounge
Views: 157 PMC Lounge
The 5 C's of SaaS Metrics | Dan Martell
 
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Do you know what metrics to care about when growing your software company? In this video, I share the top 5 metrics you should pay close attention to and how to calculate them to see the truth. Are you an entrepreneur? Get free weekly video training here: http://www.danmartell.com/newsletter + Join me on FB: http://FB.com/DanMartell + Connect w/ me live: http://periscope.tv/danmartell + Tweet me: http://twitter.com/danmartell + Instagram awesomeness: http://instagram.com/danmartell Are you a SaaS entrepreneur? If not, probably best to skip this video... ... but don’t worry, next week I’m going to share a killer strategy on how ANY business owner can grow their company by “drafting” on other people’s hard work. Simple strategy, but powerful results. However, if you ARE a SaaS entrepreneur, then let’s talk numbers. Every day I get someone asking: “What are the key metrics I should be monitoring in my startup?” Even though it’s a loaded question, when it really comes down to it... ... there’s really only 5. I call them the 5 C’s of SaaS metrics. One of the most critical ones you should be tracking is CMRR (Committed Monthly Recurring Revenue) Hint: Many founders forget to take out a few items that don’t count, and in turn artificially inflate their numbers. Which leads to bad data, informing WORSE (and potentially crippling) decisions. Not good. Knowing the 5 C’s to track is half the battle. Knowing HOW to track them is what gives you game-changing performance, quarter after quarter. That’s what I go over in this week’s video. One of the most challenging aspects of discussing metrics is ensuring that everyone is measuring them in the same way. For example, when I was meeting with VC’s raising money for my startup Flowtown, we encountered several investors that calculated Churn or Customer Lifetime Value differently. As a founder, that lack of standardization can get confusing (and costly)... ... that’s why I love what Andreesen Horowitz has done in 16 Startup Metrics. http://a16z.com/2015/08/21/16-metrics/ They’ve documented exactly how to define ALL major metrics, and how founders need to present them. But here’s a question for you. What’s your favourite metric? Leave a comment with your answer. For my buddy Nathan - one of his favourites is Expansion Revenue... it’s a great one. What’s yours? “What gets measured gets managed.” Peter Drucker Look at these numbers daily. Use them to guide your product roadmap. That’s what makes a great founder. Discipline. Keep up the good fight! With gratitude, – Dan Don't forget to share this entrepreneurial advice with your friends, so they can learn too: https://youtu.be/oymiiVWahlU ===================== ABOUT DAN MARTELL ===================== “You can only keep what you give away.” That’s the mantra that’s shaped Dan Martell from a struggling 20-something business owner in the Canadian Maritimes (which is waaay out east) to a successful startup founder who’s raised more than $3 million in venture funding and exited not one... not two... but three tech businesses: Clarity.fm, Spheric and Flowtown. You can only keep what you give away. That philosophy has led Dan to invest in 33+ early stage startups such as Udemy, Intercom, Unbounce and Foodspotting. It’s also helped him shape the future of Hootsuite as an advisor to the social media tour de force. An activator, a tech geek, an adrenaline junkie and, yes, a romantic (ask his wife Renee), Dan has recently turned his attention to teaching startups a fundamental, little-discussed lesson that directly impacts their growth: how to scale. You’ll find not only incredible insights in every moment of every talk Dan gives - but also highly actionable takeaways that will propel your business forward. Because Dan gives freely of all that he knows. After all, you can only keep what you give away. Get free training videos, invites to private events, and cutting edge business strategies: http://www.danmartell.com/newsletter
Views: 8068 Dan Martell
The Measuring and Improving Business Performance Certificate
 
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Learn more here: http://bit.ly/1626sxk This six-course program explores how business performance is measured and reported, along with essential concepts in cost accounting and financial reporting. Using discussions and hands-on projects, the courses equip learners with a new way to see the opportunities and challenges they face at work, and with the vocabulary and tools to address them. You can't manage what you can't measure. This is why management reporting is so crucial to business success. But it's not that simple. To make sound leadership decisions, and meet strategic objectives, you must measure the right things. And, by properly using and communicating business metrics, you can influence performance. This certificate consists of 6 two-week courses. The program provides you with the tools you need to develop key performance indicators (KPI) and reporting systems to improve the performance of managers and units all across the organization. Courses cover: specifying and implementing organizational strategy using the Balanced Scorecard, dashboards, and other tools improving your measures of performance to make sure you're capturing the right data and interpreting it correctly making sure your pay-for-performance systems are really rewarding the outcomes and behaviors your organization needs improving profit margins effectively using your organization's capacity identifying sources of inefficiency and lowering costs Above all, you'll learn to see your organization and solve business problems using principles and the vocabulary of managerial and cost accounting. Round out your business skills and steer your organization to success with MBA-level content from the Samuel Curtis Johnson Graduate School of Management at Cornell University. You can complete all 6 courses in this program and earn your certificate in as little as 3 months, spending 3-5 hours per week. This certificate is designed for managers and leaders at all levels and functions within corporate, nonprofit, and governmental organizations responsible for managing costs, margins, revenue, or efficiency. The program is also enormously valuable for accounting and finance professionals seeking to relate their work to the rest of the organization and participate more strategically in the business. Participants who successfully complete all the courses in this program receive a certificate in Measuring and Improving Business Performance from Cornell University. Learn more here: http://bit.ly/1626sxk
Views: 1175 eCornell
Naturalogic - What Value does Nature bring to your Business?
 
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Naturalogic aims to identify natural capital dependency across organisations, products, supply chains and investments and to manage risks from increasing environmental costs to ultimately build more sustainable business models and brands. www.naturalogic.org
Views: 1223 Eric Dierckx
Measuring Process Review
 
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Thanks for watching my videos. Websites: http://chucktesta.com http://ojaitaxidermy.com Facebook: https://facebook.com/nope.chucktesta My Taxidermy Commercial: https://youtu.be/LJP1DphOWPs
Views: 769 Chuck Testa
Measuring L&D Metrics that Matter- Webinar
 
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In partnership with the eLearning Industry, in this webinar we will focus on the metrics that will help L&D professionals measure the effectiveness of their company's eLearning programs. You will learn: - How to distinguish ‘vanity metrics’ from data that measures success and informs decision making. - Why organizations struggle to make data-driven decisions with actionable learning metrics. - How to improve your L&D strategy with effective learning insights. Watch the full webinar- https://hubs.ly/H09qKkL0
Views: 124 Docebo